THEM: Select Express & Logistics, how can I help you?
ME: Yes, I had a half delivery last night and my sofa is supposed to be delivered this evening between 5 pm and 9 pm. I want to be sure that I am first on the delivery schedule.
THEM: Yes, we have you here for 5pm to 9pm window for delivery.
ME: I'm I first on the list? because if not we need to get that done somehow.
THEM: Yes, you are listed first
ME: Great thanks!
FAST FORWARD TO THE 5:15 phone call......I call them
THEM: Select Express & Logistics, how can I help you?
ME: Yes, when I called this morning they told me I was first for delivery this evening and I was expecting them here at 5pm, are they on their way?
THEM: You are first for delivery and they should be there between 6 pm and 6:30 pm
ME: 6 pm is first for delivery?!?!?!
THEM: Yes, someone will be contacting you to let you know they are on there way
ME: This is crazy. Thanks.
FAST FORWARD TO 6:15 -they call me
THEM: Select Express & Logistics this is Mike. I wanted to let you know that they are filling up the truck with gas and are only 15 miles away. They should be there very soon.
ME: Great! (Thinks to self, I can still make SNB)
FAST FORWARD AGAIN TO 7:20 - I call them again!
THEM: Select Express & Logistics, how can I help you?
ME: How long does it take for them to get gas? I thought I was going to be over and done with this and on my way to my meeting this evening. What is going on?
THEM: They had to wait for the owner of the truck to bring them money so they can get gas.
(Thinks to self, are you freakin kidding me!)
ME: Well how much longer? I am missing my meeting.
THEM: They should be there very soon...Did you really want to go to a meeting?
(YES, YOU HAVE NO IDEA WHAT KIND OF MEETING IT IS AND I DID WANT TO GO!!!!!)
THEY ARRIVED AT 7:46!!!!!!!!! So I was a bit over ready for bed by that point and missed SNB because of these guys. I was supposed to be first this evening however I was last again and I know that because I had to sign for the sofa and there were 5 other people who had already signed this evening. This is an independent company used by IKEA to deliver to you. And though almost every one I spoke with was very nice, I am still going to call IKEA and speak with them about how un-happy I was with this company.
But I have my sofa now :)

